For Home Customer Information Agreement

Billing Procedures

  • You should receive your bill within about 10 days before the due date.
  • You are responsible for payment of your bill on or before the due date. We do not send second notices.  If for any reason you do not receive your bill in the mail, you should call the office at (731) 635-2323 or (731) 836-7595 to get the amount due.
  • If you are moving from one location to another in our service area, you are responsible for the regular monthly bill and the final bill at the old location, as well as your new bill.
  • You are responsible for payment of any service in your name whether you live at the service address or not.

Payment Arrangements

  • You are welcome to make payments on your bill, if needed, up until the due date. However, the full amount must be paid before collection starts.
  • You have five days after the due date to pay your bill in full before services will be terminated.

Check Policy

    Any customer who has given a bad check to Ripley Power and Light Company for the second time will no longer be able to pay any bill by check.

Disconnection Policy

    Any customer who has had his or her service discontinued at least two times during a twelve-month period for non-payment of a utility bill will be required to change their service to Prepay if they are not already on Prepay.

Collection Procedures

  • The collection process starts on day six after the due date.
  • Your bill must be paid in full by 9 a.m. on the day of collection.
  • The night deposit is picked up each morning at 7:30. If your payment is not in the box at 7:30 a.m., it will not be posted until the next day. If it is your collection day, do not put payments in the night deposit, you must make payment inside to get proper credit. Please come inside to make your payment after 7:30 a.m.
  • There is a $15 service charge each time there is a trip made to your house for collection purposes. If your service is terminated for non-payment, the amount due will be the bill plus a minimum of $30.
  • If at any time your meter is pulled for nonpayment, the total amount owed to Ripley Power and Light will be due before your services are reconnected. For faster restoration of services, make payments with cash or money orders. Payments must be received by 4 p.m. Monday-Thursday or 3:30 p.m. on Friday to prevent an additional, after-hours charge of $40.
  • If you have a past due bill at a previous address, we will collect at your new address. Nonpayment of past due bills will subject your new service to termination.
  • If you have someone living at your residence that owes Ripley Power and Light money, you will be held responsible for that bill, and your service may be terminated until payment is received. This will be subject to all the above collection charges.
  • There will be a $20 service charge on all returned checks. If your check is returned for any reason, you will be subject to all of the above mentioned collection procedures.
  • The above charges are subject to change at any time.

Collection Day Procedures

Collections begin at 9 a.m. after the mail and night deposit have been checked and posted.

Night deposit is checked at 7:30 a.m. Anything left after 7:30 a.m. will not be posted to the customer’s account until the following day.

Checks left in the night deposit or presented in the office on the day of collection will be handled as follows:

  • If the customer has had no returned checks within the last 12 months, the check will be accepted.
  • If the customer has had a returned check within the last 12 months, the bank will be called to verify funds. If we are able to verify with your bank that funds are available, we'll accept your check. If we cannot verify available funds with your bank or if the funds are not available, we will not accept your check, and you will be asked to pay by cash, credit card or money order.
  • You may also be asked to bring your deposit up to the present rate, which is a minimum of $200 or, if higher, two times the monthly average of the electric bill at your residence.
  • Payments to be made by an assistance program (Delta, churches, etc.) must be guaranteed in writing to ensure the services will not be interrupted.
  • Emergency situations are taken into consideration and decisions about how to handle collection procedures are made by the office manager.
  • The decision to interrupt service or to leave a collection notice during times of extreme temperatures is made by the president and/or office manager.
  • If service is interrupted and the customer’s account is finaled, any amount owed by the customer must be paid in full before service is restored. No arrangements will be made to pay the total amount owed.