Collection Day Procedures

Collections begin at 9 a.m. after the mail and night deposit have been checked and posted.

Night deposit is checked at 7:30 a.m.  Anything left after 7:30 a.m. will not be posted to the customer’s account until the following day.

Checks left in the night deposit or presented in the office on the day of collection will be handled as follows:

• If the customer has had no returned checks within the last 12 months, the check will be accepted.
  
• If the customer has had a returned check within the last 12 months, the bank will be called to verify funds. If funds are available, the check is accepted and a letter is mailed to the customer stating our policy of not accepting checks during collections in the future. If funds are not available, the check will not be accepted and the account is treated as unpaid and subject to all collection procedures.
• Payments to be made by an assistance program (Delta, churches, etc.) must be guaranteed in writing to ensure the services will not be interrupted.
• Emergency situations are taken into consideration and decisions about how to handle collection procedures are made by the office manager.
• The decision to interrupt service or to leave a collection notice during times of extreme temperatures is made by the President and/or office manager.
• If service is interrupted and the customer’s account is finaled, any amount owed by the customer must be paid in full before service is restored. No arrangements will be made to pay the total amount owed.