Customer Information Agreement

Billing Procedures

You should receive your bill within approximately 10 days before the due date.
You are responsible for payment of your bill on or before the due date. We do not send second notices. If for any reason you do not receive your bill in the mail, you should call the office at 635-2323 or 836-7595 to get the amount due. Bill amounts will be available to you at least 10 days before the due date.
If you are moving from one service to another, you are responsible for the regular monthly bill and the final bill at the old service, as well as your new bill.
You are responsible for payment of any service in your name whether you live at the service address or not.

Payment Arrangements

You are welcome to make payments on your bill, if needed, up until the due date. However, the full amount must be paid before collection starts.
You have five days after the due date to pay your bill in full before services will be terminated.

Collection Procedures

The collection process starts on day 6 after the due date.
Your bill must be paid in full by 9 am on the day of collection.
The night deposit is picked up each morning at 7:30. If your payment is not in the box at 7:30, it will not be posted until the next day. If it is your collection day, do not put payments in the night deposit, you must make payment inside to get proper credit. Please come inside to make your payment after 7:30 a.m.
There is a $15 service charge each time there is a trip made to your house for collection purposes. If your service is terminated for non-payment, the amount due will be the bill plus a minimum of $30.
If at any time your meter is pulled for nonpayment, the total amount owed to Ripley Power and Light will be due before your services are reconnected. For faster restoration of services, make payments with cash or money orders. Payments must be received by 4:45 p.m. Monday-Thursday or 4:15 on Friday to prevent an additional after hours charge of $40.
If you have a past due bill at a previous address, we will collect at your new address. Non payment of past due bills will subject your new service to termination.
If you have someone living at your residence that owes Ripley Power and Light money, you will be held responsible for that bill, and your service may be terminated until payment is received. This will be subject to all the above collection charges.
There will be a $20 service charge on all returned checks. If your check is returned for any reason, you will be subject to all of the above mentioned collection procedures.

The above charges are subject to change at any time.